Frequently Asked Questions

Here are a few of the most frequently asked questions by our customers and those soon to be.  

What material are your shirts made of?

We use a high-quality, soft, lightweight cotton t-shirt that is preshrunk and super comfortable to wear.

What size should I order?

All of our shirts run XS - 5XL unisex, and run true to size.  Women, If you desire a slimmer, more fitted look we recommend sizing down.

Please Note: Sizes larger than 2XL take a bit longer to fulfill at times.

What type of printing process do you use?

Majority of our pieces are made by hand by an awesome husband and wife duo.  We use a screen printing, heat transfer process.

How can I best care for my Kingdom Hustle gear, here are a few tips to preserve the life of your items?

  • Wash inside out with cold water with similar colors using a gentle cycle.
  • If you need to iron, please iron inside-out on the lowest setting.        Please Note:  Do not iron the printed area directly 
  • Drying: Tumble dry low or hang-dry.
  • Avoid using bleach and do not dry clean.

How long does it take to process and receive my order?  

We typically fulfill and ship your order to you within 5-7 business of us receiving your order.  This is a rough estimate and sometimes the turn around can be a bit quicker.

 

ORDERING

What forms of payment do you accept?
We accept all major credit cards such as Visa, MasterCard, American Express, Pay Pal and Apple Pay through our secure payment processing system. We transit your credit card securely for your protection and we do not store your credit card information. 

 

SHIPPING

How long will it take for my order to arrive?
Standard shipping for orders in the United States takes 7-10 business days. Most orders are received within 10 days of ordering. International orders usually take 3+ weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the US, but the order is still on its way.

Shipping times:

Standard US: 7 to 10 business days 

Expedited US: 3 to 5 business days 

Overnight US: 1 to 2 business days

What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.

Do you offer package tracking?
Sure do!  Our team will provide you with the tracking number via email once your package is shipped, except for International shipments. A shipping confirmation email will be sent, once your order has left our facility.  

Please Note:  Please contact us at kingdomhustleinfo@gmail, if you have not received your tracking number.

Do you ship internationally?
Yes, we ship to almost every country around the world.

 

RETURNS & EXCHANGES

What is your return policy?
Since we print every product when it is ordered we cannot process size exchanges.  Please be sure to check our size chart before ordering or send us an email for questions.

All of our items are made by hand at the time of purchase. We do not have a warehouse or inventory at this time.  We do not issue refunds on orders that have completed payment and shipped.

Can I cancel/modify my order?
Please note we try to be very accommodating, if you have issues, send us an email at kingdomhustleinfo@gmail.com and we will try our absolute best to help.

STILL HAVE QUESTIONS?

 If you have any additional questions, please reach out to us at kingdomhustleinfo@gmail.com